TERMS AND CONDITIONS
The information below must be read thoroughly and carefully before any booking is made. These terms and conditions are not subject to variation without prior consent in writing from Tracking School. Once a booking has been accepted by written confirmation, or by electronic means including BACS transfer or Paypal, the client(s) named on will have entered into a binding contract on the basis of the following Terms and Conditions. If you have any questions, please do not hesitate to contact us.
1. Agreement
Any agreement based on the outlined terms and conditions arise upon the fulfilment of the following:
a) Receipt and full payment or the non-refundable deposit as detailed in section 2 below.
b) That the person named on the booking is taken as the client attending the course or by a legally recognised agent of the client for and on their behalf unless otherwise specified.
c) The Agreement is between Tracking School and the client(s) booking and is the sole agreement between those parties.
d) Tracking School reserves the right to refuse bookings to any party or individual without need to give reasons solely at Tracking School’s discretion and we will return any payment accompanying the booking.
2. Payment of UK courses
General Courses
Following the receipt by Tracking School of an initial non-refundable deposit. The balance of the fees are required in full no later than 8 weeks before the course starts.
If the balance is not paid, Tracking School reserves the right to treat the agreement as cancelled by the client(s) in relation to Clause 3 below. Bookings made within 8 weeks of course commencement must be accompanied by payment in full.
Long Term Courses
For courses requiring regular attendance over several months the remaining fees, after receipt of the initial deposit, if not paid in full can be paid monthly starting on the 1st day of the month that the course begins and continue for following consecutive months until the balance is paid. Further details of this will be sent out with more specific information about the course in question.
3. Cancellation of course
Given the substantial preparation by Tracking School prior to any course, the client must be aware of the following conditions and therefore agrees to such. If the booking is cancelled for any reason the following charges will be applied: exceptions include overseas tours section 4 below.
All UK Courses
a) Cancellation more than 8 weeks before the course starts results in the loss of the deposit.
b) Cancellation 4-8 weeks before course commencement will lead to 50% of the course cost being payable, unless the place can be filled by a different customer paying in full.
c) Cancellation less than 4 weeks before course commencement 100% of the course fee will be required by Tracking School, unless the place can be filled by a different customer paying in full.
4. Overseas tours
Payment and terms
Due to the substantial planning demanded by tours of this nature and the need to secure and finance in-country logistics, our terms differ slightly than those detailed for UK courses.
Payment
a) Initial deposit at the time of booking to secure a single place is non-refundable.
b) Remainder payable in full latest by 8 weeks prior to departure.
Cancellations
Up until 8 weeks prior to departure in the event of you cancelling your place all payments made up to that point, including the deposit, are non-refundable. Should you cancel within 8 weeks of departure then we would expect full payment for the tour. We will endeavour to fill your place and should we be successful will refund your money in full, minus the non-returnable deposit. Please let us know as soon as you can to give us the best chance of getting your money back.
Insurance
You are encouraged to purchase travel insurance against the possibility of cancelling your course and we strongly advise our clients to investigate this further. We accept no liability covered by normal travel insurance, including health insurance or injury cover of any kind.
5. Variation of course by Tracking School
By its very nature a Tracking School course is subject to natural forces and although every effort is made to comply with the course content, Tracking School reserves the right to alter the course content to match any natural variables. The client acknowledges that information provided by us is given to the best of our ability but that because of natural variable it may be necessary to change the itinerary and that in such circumstances it is not reasonable for Tracking School to be liable for any losses as a result and that our liability is limited accordingly.
6. Client conduct
Tracking School clients are expected to behave in a reasonable manner at all times and to comply with the reasonable instructions and leadership of Tracking School. Tracking School reserves the right to remove any client(s) from the course at the instructor/leader’s absolute discretion without recourse to repayment for that course and against the client(s) will if necessary. If you are in any doubt about your ability to meet the rigours of the course, please contact your GP or other relevant health professional before booking. For removal of any party under such conditions, Tracking School will not be liable to any losses as a result and Tracking School is also entitled to any reasonable costs arising from removal of said client(s) payable upon demand. In addition, parents, guardians or those in a position of similar responsibility are to ensure the behaviour and safe control of any children to the satisfaction of Tracking School.
6a.
We do not allow the consumption of alcohol or the use of drugs on any of our courses.
6b.
We regret we are unable to accommodate dogs or other pets on site.
7. Insurance
Tracking School is covered to a level for Public Liability and is insured. Tracking School clients are advised to provide their own personal insurance cover from a well-established company.
8. Liability
Tracking School courses take place in the outdoors, which by its nature is never completely free from hazard. While all reasonable precautions are taken to minimise the risks the client accepts that accidents including serious injury and death can occur without Tracking School being at fault. The client also recognises that Tracking School is not responsible for loss or damage to the personal property of the client including vehicles, money, clothing and/or equipment. The client also recognises attendance of a Tracking School course in no way qualifies him/her to teach the course content. Tracking School therefore accepts no responsibility for any mishap occurring to third parties taught by attendees of any Tracking School course. Tracking School also takes no responsibility for any mishap during a course from any instruction or information not given by Tracking School appointed instructors or assistants. Tracking School also takes no responsibility for any mishaps occurring as a result of the clients failure to follow instruction. Tracking School will only accept liability for physical injury to a client that is shown to result from negligence on the part of Tracking School.
9. Cancellation by Tracking School
In the event that Tracking School cancels a course, all monies will be refunded in full, or if preferred, transferred as a deposit for another course. Please note that Tracking School requires a minimum number of clients to run a course. Tracking School reserves the right to cancel all and any bookings without reason or notice. Under these unlikely circumstances Tracking School agrees to repay in full all and any deposits or course fees to the client.
10. Complaints
In the unlikely event that a client has cause for complaint about a Tracking School course, the complaint should be made to a representative of Tracking School during the event in order that corrective action can be taken if necessary. If the complaint is about a member of staff then please contact the office and we shall inform you of the complaints procedures so we can take the necessary action. A complaint must be made immediately. Tracking School will not accept a complaint after the end of the course. However, should a problem not be resolved at source, a complaint should be made in writing within 28 days or this complaint will not be upheld.
11. Allergies
If you suffer from severe allergies from substances such as nuts etc, please inform us as soon as possible particularly if you think it will affect your participation in certain elements of your course.
12. Travel Documents
The client is solely responsible, where necessary, for ensuring that he/she has all the necessary travel documents, including Covid passport where necessary.